Shipping Policy

Last updated: October 18, 2026

Preluvd currently ships orders within the United States.

1. Order Processing

Orders are prepared with care. Please allow 1–3 BUSINESS DAYS for order processing before shipment.

Processing times may be longer during holidays, promotional events, or unusually busy periods. If a significant delay occurs, we will communicate any relevant updates when possible.

2. Shipping Rates

Shipping charges are calculated and displayed at checkout based on the available shipping options, order details, and destination.

Any free-shipping offers will be identified on the website and are subject to the terms stated in the applicable promotion.

3. Delivery Estimates

Estimated delivery dates are provided at checkout or by the shipping carrier when available. These estimates are not guarantees. Delivery may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

4. Tracking

When tracking is available, tracking details will be sent to the email address provided at checkout once the order has shipped.

Please allow the carrier time to update tracking information after shipment.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

6. Lost, Delayed, or Delivered Orders

If tracking shows an unusual delay or indicates delivery but you cannot locate your package, please contact us at [CUSTOMER SERVICE EMAIL] with your order number.

We will review the available tracking information and assist with the appropriate next steps. Carrier investigations may take time.